Terms and Conditions

Cancellation/No Shows/Missed Appointment Policy

Whilst we understand that sometimes appointments have to be cancelled in an emergency, we do ask that you give us at least 24 hours notice where possible, prior to your appointment. This gives us an opportunity to reschedule and fill the grooming slot. 

We reserve the right to charge a fee for appointments missed or cancelled with less than 24 hours notice. This is payable prior to any future bookings. A fee of 50% of the price will apply. 

Missed appointments mean loss of earnings and as a small company this directly affects our livelihood, as such we enforce this policy strictly.

Please contact the shop on 01-8313884 if you need to cancel or reschedule an appointment.


Aggressive and Poorly Socialised Dogs Policy

You MUST advise us if your dog suffers with aggression of any form. FETCH Professional Dog Grooming Studio reserve the right to refuse to groom any pet at risk of harming itself or any member of staff. If your dog has been accepted for grooming & displays aggression during its session, the groom with be terminated immediately. You will be contacted to collect your dog, even if the groom is only partially completed. In these cases the customer will be required to pay the full starting price for the groom because at that point we cannot fill the appointment.

The client understands that they will be held liable for all bites/injuries caused by their dog.


De-matting Policy

At FETCH we groom humanely. Removing Matts can be very painful and distressing for the animal. As such we will generally only ATTEMPT to de-mat a coat ONCE. Dematting during a routine groom is limited to a maximum of 15 minutes. If upon subsequent visits your dog returns in a matted condition we will make NO attempt to dematt and the dog will be clipped-off. It is the owner’s duty of care towards their dog to maintain their coat between professional grooms and we are always more than happy to show you how to look after your dog’s coat. We NEVER de-matt puppies, elderly or aggressive dogs.

Please note: our normal grooming charge does not include de-matting, any de-matting or clip-offs requires significantly more time, labour, product & equipment wear & tear than a routine groom. You will be given an estimated cost for the procedure. All clip down costs are payable in full at time of collection.